Team Leader Sales & Servicing
Consultant Melina Kayila
Date posted 14 September 2018 2018-09-142018-11-12 insurance Avenue Louise 250 B-1050 Brussels Robert Walters Belgium
A leading international company active in the insurance sector, based in Brussels, is now seeking a Team Leader Sales and Servicing. As such, you will be responsible for managing a team of eighteen people, building a contact center portfolio to better the representation of the company in front of the client base.
Reporting to the Operations Manager, as a Team Leader Sales and Servicing, your key responsibilities are :
- Manage consistently questions from prospects and clients
- Supply a high-quality service in the area of sale, reception and in the integration of new clients
- Management of contracts
- Improve the efficiency and operational KPI’s of the company
- Create and analyse management reports
- Recruit, form, coach and develop your team
The ideal Team Leader Sales and Servicing has a Bachelor or a Master degree in Communications or 7 years of relevant experience in the insurance sector. The ability to monitor figures and to manage agents are also required.
Fluency in French and Dutch is a must, and basic knowledge of English is necessary for this job. Proven experience with contact centers technology are a good asset, as well as knowledge of insurance systems.
Working in the insurance sector requires confidence and client oriented personality to seek the best results. If you are an empathic and charismatic person looking to build a motivated and driven team, then do not miss out on this opportunity.