Student Administrative and Customer Support

Are you looking for a flexible, part-time opportunity in an international environment where customer support and problem-solving are at the heart of the role? A global organization is currently looking for a Administrative and Customer support to join its support team. In this role, you will assist customers through email-based support and collaborate with internal teams to ensure inquiries are handled efficiently and professionally.

This is an entry-level, part-time position, working remotely on weekends (Saturday and Sunday).

Your Responsibilities

As a Global Support Analyst, you will provide essential support to customers and internal teams, ensuring inquiries are handled accurately and within defined service standards. Your main tasks will include:

• Responding to customer inquiries via email using predefined responses and knowledge base articles
• Handling incoming cases systematically through a ticketing system
• Managing open cases and ensuring timely follow-up in line with service level targets
• Collaborating with internal teams to resolve customer inquiries
• Ensuring smooth case handover between teams across different offices and time zones
• Maintaining high-quality case handling in line with company policies and procedures
• Supporting internal stakeholders when needed
• Contributing to customer satisfaction through professional and efficient service

Your Profile as Administrative and Customer support

We are looking for a detail-oriented and customer-focused professional who enjoys working in a structured and collaborative environment.

• Previous experience in customer support, helpdesk, or administrative roles is preferred
• Experience working with ticketing systems or CRM tools (Salesforce is a plus)
• Strong written communication skills and ability to interact professionally with a diverse range of stakeholders
• Excellent organizational skills and ability to manage multiple cases simultaneously
• Strong attention to detail and problem-solving skills
• Customer-oriented mindset with a friendly and professional approach
• Experience with Microsoft Office (Word, Excel) required
• Familiarity with tools such as Jira, Smartsheet, Google Workspace, Slack or Zoom is a plus

Education & Languages

• Bachelor’s degree preferred
• Previous experience in customer support or corporate administrative environments is an advantage
• Fluent English (written and spoken) is required
• Additional languages are considered an asset in this international environment

What’s in It for You?

• Flexible part-time remote position
• Opportunity to work in a global and diverse organization
• Collaborative and supportive work environment
• A role that allows you to develop strong customer support and analytical skills

If you are organized, customer-oriented, and comfortable working in a remote international environment, we would love to hear from you.

Robert Walters is the trading name of Robert Walters People Solutions NV. All legal requirements can be found here.