Student Operations specialist

A global and internationally recognized organization is looking for a Operations Specialist to support operational processes and ensure efficient monitoring and resolution of cases within defined service levels. This role is ideal for a detail-oriented and organized professional who enjoys working in a structured environment, collaborating with international stakeholders, and ensuring processes run smoothly.

Your Responsibilities

As a Operations Specialist, you will be responsible for monitoring, managing, and closing cases while ensuring compliance with defined procedures and service level agreements. Your key tasks will include:

• Monitoring, updating, and responding to case inquiries within defined service levels
• Communicating with applicants, external partners, and internal subject matter experts to gather or provide required information
• Updating and maintaining accurate data within internal systems
• Ensuring service levels and contractual performance indicators are consistently met
• Tracking assigned work and communicating progress to relevant stakeholders
• Detecting exceptions and escalating issues when necessary
• Supporting cross-functional initiatives and team projects by delivering assigned tasks on time
• Executing standardized operational processes of varying complexity
• Conducting research on moderately complex issues when required
• Performing data validation and quality checks on system entries
• Ensuring all work adheres to internal policies and procedures
• Preparing reports and updates for management on progress and case status

Your Profile as Operations specialist

We are looking for a proactive and analytical professional who is comfortable working in a collaborative and fast-paced international environment.

• Strong attention to detail and ability to review and validate data accurately
• Excellent customer service and communication skills
• Ability to interact professionally with a diverse group of stakeholders including internal teams and external partners
• Strong organizational and problem-solving abilities
• Ability to work independently and manage priorities effectively
• Adaptability to new technologies, processes, and organizational changes

Technical Skills

• Proficiency with Microsoft Office and Google Workspace
• Experience with CRM systems, helpdesk or ticketing platforms
• Knowledge of Salesforce or Appian platforms is considered a plus
• Familiarity with remote collaboration tools such as Slack or Zoom

Education & Experience

• High school diploma or equivalent required; Bachelor’s degree preferred
• Minimum 1 year of relevant professional experience in administration, customer support, or operational roles
• Experience working within an international organization or environment is an advantage

What’s in It for You?

• Opportunity to work in a global and multicultural organization
• 100% remote work during weekends
• A collaborative and supportive team environment
• Exposure to international stakeholders and structured operational processes
• The chance to develop strong case management, analytical, and operational skills

Robert Walters is the trading name of Robert Walters People Solutions NV. All legal requirements can be found here.