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Services

Belgium’s leading employers trust us to deliver fast, efficient hiring solutions that are tailored to their exact requirements. Browse our range of bespoke services and resources

Read more
About Robert Walters Belgium

For us, recruitment is more than just a job. We understand that behind every opportunity is the chance to make a difference to people’s lives

Learn more

Work for us

Our people are the difference. Hear stories from our people to learn more about a career at Robert Walters Belgium

Learn more

Customer Care Representative

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A new opportunity as a Customer Care Representative has just opened in a company located in the south of Brussels.

Join a business specializing in creating cutting-edge, sustainable fashion, carefully assembled and flawlessly finished.The goal is to offer top-quality clothing in a wide range of colors. Don’t miss this exciting opportunity!

As a Customer Care Representative, you will be responsible for the following tasks:

  • Manage the order-to-payment process for your client to ensure excellent service delivery.
  • Serve as the single point of contact for client inquiries in your region.
  • Effectively anticipate potential issues and communicate proactively to exceed customer expectations.
  • Answer calls professionally, providing information and guidance on logistics, products, commercial policies, and conditions for existing clients.
  • Handle and resolve complaints swiftly from A to Z, working with multiple departments to enhance the customer experience.
  • Keep records of interactions and transactions with clients, documenting details of requests, complaints, feedback, and actions taken.

Ideal profile for the Customer Care Representative:

  • You are fluent in German and English ;
  • You have 1 to 5 years working experience in a similar position (experience in the textile industry is an asset) ;
  • Excellent communication skills, both verbal and written ;
  • You are customer oriented.

Our client offers you:

  • A temporary to a permanent contract ;
  • Attractive salary package: 2800 to 3600 euros/gross, meal vouchers, transportation allowance, etc.
  • A pleasant working environment where personal development and initiative are encouraged within a growing company.


Not the job you were looking for? You might know someone in your network who could be interested. Refer them to Robert Walters and get rewarded.

Contract Type: FULL_TIME

Specialism: Sales & Marketing

Focus: Customer Service

Industry: Call Centre and Customer Service

Salary: €2,800 - €3,600 per month

Workplace Type: Hybrid

Experience Level: Associate

Location: Brussels

Job Reference: 2271492

Date posted: 21 October 2024

Consultant: Glenn Francois

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