Sales Operations Coordinator

We are looking for a Sales Operations Coordinator for one of our clients based in Vilvoorde, active in the technical industry. In this role, you will be responsible for supporting the full order-to-delivery process, ensuring smooth coordination between customers, internal departments, and logistics partners. You will handle the daily follow-up of orders, shipments, and documentation, while also supporting invoicing and administrative accuracy.

Your tasks as a Sales Operations Coordinator:

• Manage the end-to-end order-to-delivery process for assigned distributors, ensuring smooth coordination between customers, logistics, finance, and internal teams
• Handle daily communication with distributors regarding availability, orders, reservations, and delivery planning
• Prepare quotations within approved guidelines and process sales orders and confirmations
• Follow up on order changes, delays, and customer requests
• Support credit control follow-up in cooperation with Finance
• Coordinate and book shipments with logistics teams and external partners
• Prepare and manage export and shipping documentation
• Ensure accurate and timely invoicing (commercial and pro forma invoices)
• Follow up on shipment-related costs and administrative processing
• Maintain accurate data in ERP systems and ensure correct order tracking
• Support sales reporting, order intake reporting, and month-end closing activities
• Monitor outstanding orders and ensure timely resolution of issues
• Ensure compliance with export regulations and internal procedures
• Collaborate closely with Sales, Finance, Logistics, and Operations teams
• Contribute to continuous process improvement and efficiency initiatives

The ideal profile of the Sales Operations Coordinator:

• Bachelor’s degree or equivalent experience
• At least a first experience in sales administration, order management, logistics coordination, or export-related roles
• Strong communication skills with the ability to interact professionally with customers, suppliers, and internal stakeholders
• Highly accurate and detail-oriented, especially when handling data, documentation, and deadlines
• Good organizational skills and the ability to manage multiple priorities in a fast-paced environment
• Problem-solving mindset with a proactive and service-oriented attitude
• Comfortable working with ERP systems and MS Office tools; experience with reporting tools is a plus
• Strong team player who can also work independently and take ownership of tasks
• Fluent in English and French; Dutch is an advantage

The offer for the Sales Operations Coordinator:

• Immediate permanent contract with our client
• Full-time position
• Attractive salary package complemented with net allowances, insurance coverage, meal vouchers, eco vouchers, bonuses, and a laptop
• Stable and international working environment within a technical industry
• Flexible working hours with the possibility to work from home up to 2 days per week
• 20 legal holidays supplemented with 12 ADV days
• A role with real impact in a dynamic operational environment where accuracy, coordination, and customer satisfaction are key
• Growth opportunities

Robert Walters is the trading name of Robert Walters People Solutions NV. All legal requirements can be found here.