It First Line Support

An exciting temporary part-time opportunity is available for an experienced IT Support professional to join a collaborative team within the European industrial sector. Based in Brussels, this position offers a competitive salary package and the chance to contribute to a key industry that impacts daily life. The successful candidate will play a crucial role in providing efficient technical support and ensuring seamless operations for users.

The IT Helpdesk Support will be responsible for:

• Handle first-line IT support requests through a ticketing system or direct calls (phone, MS Teams).
• Conduct an initial assessment of requests to prioritize urgency.
• Resolve straightforward issues independently or escalate complex cases to senior team members.
• Troubleshoot and resolve technical problems remotely or on-site.
• Communicate effectively with users, understand their challenges, and explain solutions clearly.
• Maintain a professional and user-focused approach, demonstrating empathy and patience while addressing concerns.

Profile of ideal IT Helpdesk Support :

• 1-2 years of experience in IT support or a similar role.
• Solid knowledge of Microsoft Windows 11 and the MS Office 365 suite, with a strong focus on MS Teams.
• Ability to resolve common issues with PCs/laptops, including software configurations, network settings, printing, Wi-Fi, and audio/visual setups.
• Exceptional attention to detail and problem-solving skills.
• Fluency in English is required; additional European languages are an advantage.

Offer for the client :

• A competitive salary package complemented by benefits such as meal vouchers.
• A part-time position (50% to 60% per week)
• A temporary contract until December 2025.

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