Customer Service Officer

For one of our clients, a company specialising in the petrochemical sector and located in the centre of Brussels, we are looking for a Customer Service Officer.

As a Customer Service Officer you will be responsible for the management of daily operations in the Customer Service Department and work closely together with 2 Sales Representatives. In general he/she is the interface for the different services within the organization and will specialized for commercial and marketing topics.

Your responsibilities as a Customer Service Officer :

Customers :
• Handle requests and claims from customers by phone and by email;
• Contracts & files : check input, rebates & additional services contracts;
• Follow-up marketing actions decided by the Benelux Country Manager;
• Order of new customer cards and toll box;
• Follow-up portfolio of customers;
• Help train the customers to use autonomously extranet, customer portal etc.

General administration :
• Mails (post) and the e-mails on the general mailbox;
• Sales support for the sales representatives : invoice, edit credit notes, etc;
• Reporting activities;
• Back-up of colleagues (customer service, sales officer).

Network :
• Administrative help to Technical Manager;
• Manual acceptance authorization;
• Follow up of fraud cases in stations;
• Resolve and help customers on issues related to cards and tolls.

The ideal profile of a Customer Service Officer :
• You have a perfect command of Dutch, both spoken and written. You also have a very good knowledge of French, both spoken and written. Knowledge of English is an asset.
• You have initial experience in Customer Service, Customer Care or file management.
• You have a good knowledge of IT tools (MS Office) and are familiar with CRM systems.
• You are an organised person, you are willing to take initiative and you have good customer relations skills.
• You can easily switch between different tasks and have strong communication skills.

The offer for a Customer Service Officer :
• A temporary contract in view of a permanent contract;
• An attractive salary package with benefits such as reimbursement of travel expenses, a canteen discount, an annual performance-based bonus, etc;
• An opportunity to join a growing company within a small, close-knit team.

Robert Walters is the trading name of Robert Walters People Solutions NV. All legal requirements can be found here.