Managed Service Provider
Maximising potential across the full lifecycle of non-permanent resources.
What is MSP?
Our Managed Service Provider (MSP) solution manages the entire process of attracting, recruiting, and managing your non-permanent workforce. It not only delivers the best non-permanent talent into your organisation but also ensures regulatory compliance and manages the payment of workers and suppliers. This includes:
- Contractor sourcing and selection
- Vendor management
- Time capture
- Payrolling and consolidated invoicing
- Onboarding, offboarding and extensions
- Our route classification tool that makes recommendations on the best talent route based on compliance, availability, skill-matching, and cost.
Our track record
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43,000
Professionals we help start their next chapter
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11,000
Organisations who we help acquire talent
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28
Years of delivering outsourcing solutions to clients worldwide
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60
Countries where we deliver outsourcing services
How it works
Acting as an extension of your resourcing function, we implement streamlined processes, supported by leading technologies. We quickly engage contingent talent through a low-risk, cost-efficient and experience-focused recruitment process.
Key benefits
- Improved workforce visibility
- Cost control, avoidance and savings
- Process compliance and risk mitigation
- Scalability in meeting resourcing demands
- Greater access to non-permanent talent
- Increase the diversity of your workforce
An award-winning service
Case Study
Streamlining Contingent Hiring for a Global Financial Services Leader
Our client, a renowned global financial services organisation with a rich history spanning over 200 years, first sought our talent solutions expertise back in 2014. Over the past decade, we have partnered with them as their trusted Management Service Provider (MSP), supporting their talent strategy across EMEA.
Today, our direct hiring team plays a pivotal role in powering our client's contingent hires in the UK, Ireland, and Luxembourg.
What makes our contingent workforce management solutions different?
Powered by data
We make data-driven decisions to optimise your hiring processes and deliver the talent you need effectively and efficiently. The key to operational excellence is accurate data, but many businesses struggle to produce consistent metrics and up-to-date market insight. That’s where RWInsights comes in.
RWInsights is our cloud-based platform powered by 100+ data sources and a global team of data scientists who are experts in talent analytics, and the economic and demographic factors that influence talent. It gives you access to an always-on, personalised talent analytics platform to build a truly data-led approach to managing your non-permanent workforce.
Enabled by tech
RWLaunch is our Vendor Management System (VMS) technology, underpinning every aspect of MSP delivery. It enables us to manage the full procure-to-pay process and sits as part of our wider RWConnect technology stack with integrations into our sourcing and finance infrastructure.
You can use our best-in-class tech as a complete CWS platform, or it can seamlessly integrate with your tech stack. We also partner with the leading VMS providers and our tech agonistic approach means we will always work with you to implement the solution that works best for your organisation. We are constantly innovating and improving our tech to meet your future hiring needs. So you can stay ahead of the market without constantly upgrading your own systems.
Delivered by experts
Our business is built on providing the expertise to solve your toughest resourcing and talent management challenges. We have talent solutions specialists at every stage of the non-permanent management lifecycle - from finding the talent you need to rigorous process compliance and vendor performance management. Our teams will get to know you, champion your organisation’s story, and connect you to professionals who can transform your business.
We have strong in-built capability for skills-first, diversity and environmental, social & governance (ESG) hiring needs. Our powerful combination of talent marketers and sourcing partners can help you explore and develop more diverse talent pools. Our experts in selection ensure a fair and meritocratic process every time. Whatever your challenges, we provide practical solutions and operational excellence at scale and speed, flexing the size and make-up of our team to match your requirements.
Meet our expert contingent workforce solutions team
Jessica Holt
Managing Director, EMEA
Jessica joined us in 2021 to establish our Consultancy function and now leads our EMEA Outsourcing business, delivering industry-leading RPO, MSP, Consultancy and SOW solutions.
Ryan Broad
Head of Growth, EMEA
Ryan is a strategic leader unlocking growth and innovation across EMEA. With expertise in AI-driven talent solutions, he helps organisations overcome complex workforce challenges.
Robert Brighton
Sales Director, Europe
Robert has 12+ years’ experience in recruitment. He drives European growth by helping clients build tailored outsourcing solutions focused on long-term impact and service excellence.
Mairianne Reardon
Global Head of Growth and Sales Enablement
Mairianne joined us in 2017, to head up the APAC Sales team and is now Global Head of Growth and Sales Enablement. She is committed to growing sustainable client partnerships.
Our other services
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Project RPO
Delivering short-term goals on full-time roles.
Read more -
Hire Train Deploy
Build tech talent, enhance diversity and bridge skill gaps.
Read more -
Resource Augmentation
Expert consultants employed by us, deployed to you.
Read more -
Managed Service Provider (MSP)
Maximising potential across the full lifecycle of non-permanent resources.
Read more
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Contact us to discuss your contingent workforce needs